বিবরণ : Head of Facilities and Security. সংস্থা : British Council. অবস্থান : Dhaka

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

To lead security and Operations functions across British Council Bangladesh – in compliance with corporate policy and local legislation. To maintain and enhance the working environment for staff, customers and visitors ensuring the highest levels of safety and productivity. To manage and provide a high quality, efficient and integrated security service in line with British Council standards in order to allow British Council programmes and services to operate safely and securely. To provide high quality administrative solutions which meet business requirements across British Council Bangladesh operations. To oversee logistical support for international staff on assignment in Bangladesh. As necessary to oversee in country IT resources in line with overall operational needs and with corporate policy.

Main Accountabilities

Establish Service Level Agreements (SLAs) for to meet customer needs and operational requirements across British Council Bangladesh operations.
Seek to actively improve value for money and levels of customer satisfaction as measured by agreed Key Performance Indicators (KPIs).
Ensure British Council operations in Bangladesh are run in accordance with relevant health and safety, fire and security legislation and other statutory requirements to meet the requirements of risk management policy, strategy and wider corporate standards.
Support trouble-shooting on status and tax related issues that fall under the responsibility of the Operations team. Lead on customs clearance process and other protocols in line with local legislation, including to coordinate logistics related to international staff movements, visas, and housing, amongst others.
Lead on updating and implementing of relevant policies and processes in line with British Council corporate requirement or changes to external legislation.
Provide sound, accurate and reliable security briefings and updates for Director Operations and Country Leadership Team by collating security information from a variety of sources including networking with local security and police agencies.
Identify any security threats and security related risks to update Director Operations, CLT / senior management, including contingency planning and risk mitigation.
Leading on travel risk assessment process and visitor management and briefing. Managing and approving vehicle travel by staff or visitors for field visits (route planning, risk assessments and ensuring vehicles are equipped and fit for travel).
Oversight for performance of outsourced security / guard-force provider
Ensure effective risk management for Bangladesh operations, working with Director Operations and Country Leadership Team in line with global policies
Oversee regular compliance and risk assessment of venues, premises, and other required locations.
As required coordinate implementation of business continuity plan based on risk assessment, corporate policy and protocols, ensuring that all documents related to contingency, crisis and business continuity are regularly updated.
Ensure emergency preparedness plans and health and safety alerts are in place and are regularly tested. Maintain and manage a team of Fire Marshalls and First Aiders and ensure appropriate training and regular communication.
Respond to safety and security-related matters on an ad-hoc basis.
Provide accurate, up-to-date and timely information on any changes or developments to Operations policies or services to all stakeholders (both internal staff and external service providers).
Liaison with British High Commission security staff, International and local NGOs, and Bangladesh Security Forces organisations (Army, Police, etc) as appropriate.
Develop relationships and contacts with key stakeholders such as foreign embassies, international organisations and Government of Bangladesh.
Lead the preparation of annual budget plans and forecasts for Bangladesh expenditure to meet organisational planning requirements, and to input agreed annual budgets onto SAP in an accurate and timely manner.
Lead on identifying and achieving agreed financial and efficiency savings within Operations and Security portfolio
Carry out all monthly and year-end financial procedures, ensuring journals, pre-payments and accruals are processed in accordance with British Council financial policy and procedures.
Ensure relevant Operations policies, procedures and guidance are up-to-date, appropriate and readily available to customers and stakeholders, and compliant with any relevant requirements for keeping of statutory records.
Lead on Conflict of Interest (CoI) process, including record keeping of COI data for British Council Bangladesh operations.
As appropriate contribute to data management and data records, via the British Council’s corporate intranet, SharePoint sites and other information management initiatives as required. Maintain data on British Council operations in Bangladesh so that this is up-to-date, comprehensive and consistent with global policy.
Performance management to be carried out in accordance with the British Council’s policies, procedures and standards, incl. managing poor performance, Equality Diversity and Inclusion and to support learning and development of the team.
Ensure Operations team, third parties, security staff, and janitorial services understand our code of conduct and comply with the safeguarding standards (at BC premises, venues (including exam venues), events, etc.).
Escalate safeguarding concerns/incidents to the National Safeguarding Manager, Bangladesh.

Role Requirements

Degree in a relevant field, e.g. B.Eng / BA / BSc / MSc / MA in a related technical discipline.
At least 5 years’ experience of operations management, in a large organisation operating across multiple sites and locations
Experience of security management and wider risk management in a similar context
Experience of managing competing customer demands as part of a business operations team
Demonstrable ability to work independently
Proficiency in SAP, is desireable.
Excellent written and spoken communication skills both in English and Bangla.
Training or qualification in an operations management and / or a security management related field, is desireable.

Role Specific Skills

Planning & Organising (L3)
Communicating & Influencing (L3)
Managing People (level 3)
Managing Finance and Resources (level 3)
Using Risks (level 3)
Managing Risk (level 3)

Payband: 7

Positions: 1

Location: Dhaka, Bangladesh

Duration: Indefinite

Department: Business Operations

Closing Date: Tuesday, 27th February, 2024, 23:59 (Dhaka Time)

Child Protection/Safeguarding

Ensure that safe stakeholder management processes are consistently applied and non-compliance with safe recruitment standards are flagged to SG Focal Person and/or Director HR.

Our Values And Behaviours

British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with.

These will be assessed in the selection process. Our values are:

Open and Committed; Expert and Inclusive; Optimistic and Bold.

The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.